Privacy Policy | maravion

Last updated: 1 October 2026

About this policy

Maravion (Pty) Ltd (“Maravion”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store, share and protect personal information through www.maravion.com and our related business communications and services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and its applicable regulations. Where relevant, we also take account of the Promotion of Access to Information Act 2 of 2000 (“PAIA”), the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008, as amended.

Personal information includes information relating to an identifiable living individual and, where applicable, an identifiable existing company or other legal entity.

2. Who is responsible for your information?

Maravion is the responsible party for personal information processed for the purposes described in this policy.

Our contact details are:

Company: Maravion (Pty) Ltd
Website: www.maravion.com
Email: info@maravion.com

3. Information we collect

Depending on your interaction with us, we may collect:

Your name, email address and telephone number.
Your organisation, job title and business contact details.
Information you provide in enquiries, meeting requests, quotation requests, subscriptions or correspondence.
Information needed to prepare proposals, deliver services and administer client relationships, including relevant project and billing information.
Your communication preferences and records of consent or objections.
Technical information generated when you use the website, such as your IP address, browser, device information and pages visited, depending on the technologies enabled.

Please provide only information relevant to your enquiry or engagement. Avoid submitting sensitive personal information through general website forms unless we have specifically requested it and explained how it will be handled.

4. How we collect information

We generally collect information directly from you when you contact us, complete a form, request services, subscribe to updates or communicate with us. Where lawful and relevant to an engagement, we may also receive information from your organisation, authorised representatives, referral partners or publicly available business sources. Where required, we will explain the source and purpose of information collected indirectly.

Providing information is generally voluntary. However, certain details may be necessary to respond to an enquiry, prepare a quotation or provide an agreed service. We will indicate required fields or explain these requirements when collecting the information. Without those details, we may be unable to fulfil your request.

5. Why we use your information

We use relevant personal information to:

Respond to enquiries and arrange meetings.
Prepare quotations, proposals and service agreements.
Deliver and administer our consulting and business support services.
Manage billing, payments and business records.
Send requested updates and lawful marketing communications.
Maintain, secure and improve our website and services.
Meet legal obligations and establish, exercise or defend legal rights.

Depending on the purpose, we may process your information based on your consent, steps necessary to conclude or perform a contract, a legal obligation, or a legitimate interest recognised under POPIA. Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Using our website does not, by itself, constitute consent to receive marketing communications.

6. Marketing communications

We send electronic direct marketing only with your consent or where POPIA’s existing customer exception applies.

Where we rely on that exception, we must have obtained your contact details in the context of a sale, market our own similar services, and give you a reasonable opportunity to object when collecting your details and in each marketing communication.

You may unsubscribe at any time using the unsubscribe facility provided or by emailing info@maravion.com. We will stop using your details for direct marketing when you opt out.

We may retain a limited record of your objection to prevent further marketing. Necessary communications about an active enquiry, contract or legal obligation may continue.

7. Cookies and similar technologies

Our website and its service providers may use cookies and similar technologies to support website operation, security and functionality. You can manage cookies through your browser settings and, where provided, our website’s cookie preference controls. Disabling essential cookies may affect website functionality.

8. Sharing information

We do not sell personal information.

Where necessary and lawful, we may share relevant information with:

Website hosting, IT, cloud storage and communications providers.
Professional advisers and authorised consultants supporting an engagement.
Payment providers, where applicable.
Regulators, public authorities or other recipients where disclosure is legally required or justified.

We limit disclosure to what is necessary. Service providers processing information on our behalf must be subject to appropriate contractual confidentiality and security obligations.

9. Information processed outside South Africa

Some service providers may store or process information outside South Africa. Before transferring personal information internationally, we will ensure that the transfer meets section 72 of POPIA, such as through adequate protection under applicable law or a binding agreement, consent, or another permitted basis. [Identify relevant overseas providers, destination countries and the safeguards relied upon, where applicable.

10. Security and security compromises

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access and unlawful processing. Access is limited to authorised persons who need information for their duties and are subject to confidentiality obligations. We review safeguards in light of foreseeable risks. No internet transmission or storage system can be guaranteed completely secure. Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will notify the Information Regulator and affected data subjects as soon as reasonably possible after discovery, subject to POPIA’s permitted exceptions and delays.

11. Retention

We retain personal information only for as long as necessary for its purpose, unless longer retention is required or permitted by law.

Retention periods depend on the engagement, contractual requirements, applicable record-keeping obligations and any relevant disputes. When information is no longer required, we securely delete, destroy or de-identify it.

12. Your rights

Subject to applicable legal requirements, you may:

Ask whether we hold your personal information and request access to it.
Request correction of inaccurate or incomplete information.
Request deletion where the legal grounds for deletion apply.
Withdraw consent or object to processing where permitted.
Object to direct marketing at any time.
Complain to the Information Regulator.
Send requests to our Information Officer using the contact details above. We may need to verify your identity before releasing or changing information.

PAIA requests are subject to its prescribed procedures, applicable fees and lawful grounds for refusal.

Our PAIA Manual: https://www.dropbox.com/scl/fi/ieu1uemari67jstoo31u0/Maravion_PAIA_Manual.pdf?rlkey=fao9xf6x5n2f1sa7ktkyek1cs&dl=0

13. Children’s information

Our website and services are intended for business users and are not directed at children under 18. We do not intentionally collect children’s personal information through the website. If such processing becomes necessary, we will do so only where permitted by POPIA, including obtaining consent from a competent person where required.

14. Third-party websites

Our website may link to external websites or services. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing information.

15. Complaints

You may contact our Information Officer with any privacy concern (info@maravion.com). You may also lodge a complaint directly with the Information Regulator.

Information Regulator (South Africa)
Website: https://inforegulator.org.za
Complaints information: https://inforegulator.org.za/complaints/
POPIA complaints: POPIAComplaints@inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za
Telephone: 010 023 5200

16. Changes to this policy

We may update this policy to reflect changes in our services, processing practices or legal requirements. The latest version will appear on this page with its revision date.

Where required, we will provide additional notice or obtain consent before introducing a new processing activity.